Position Details: Strategy Lead

Description:

Total Experience: 7-10 years

Location: USA - No location preference, must be ready to travel.

*MBA full time is preferable.

Experience & Skill Expectations

• Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. Prior experience involving internet, start-up and SaaS IT projects is preferred
• Experience in working with development, testing and operations teams, and tracking / coordinating project tasks and schedules
• Expertise in gathering and documenting business / functional requirements and creating process flows, use cases and other similar artifacts
• Exposure to various development methodologies including Agile / Scrum procedures
• Excellent communication skills and the ability to influence and manage people through a cross matrix reporting structure
• Adept at handling pressure situations involving opportunities from multiple region client teams and global project teams
• Ability to take initiative, work with minimal daily direction, and prioritize effectively to deliver accurate results
• Prior experience as developer/tester/IT consultant is preferred
• Systematic, disciplined and analytical approach to problem solving and detail oriented
• Educational Qualifications – BE + MBA
• Proficient in MS-Power point, MS Excel, MS Word and MS Visio skills

Primary Roles & Responsibilities

• Techno functional resource- Domain knowledge in DAM
• Own overall relationship with assigned Customers, which include: onboarding, training, increasing adoption, ensuring retention, and high levels of satisfaction
• Work with Customer stakeholders to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Lead creation and maintenance of projects plans, schedule effort estimations, resource allocations, risk mitigation and status tracking. Provide oversight, management and domain leadership for implementation of projects
• Conduct Business Analysis sessions for understanding client business processes, business needs and project and documented the requirements in the form of Use Cases. Conceptualized and documented software solutions
• Drive team to mitigate risks, and provide leadership in removing obstacles/hurdles in achieving team and project objectives. Supervise all onsite-offshore program level activities and ensure quality metrics and deadlines are met
• Provide input to the platform development team.
• Conduct Demos, Coordinate UATs and Training sessions to facilitate smooth customer onboarding

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