Position Details: Business Relationship Manager-HiTech : Customer Experience

Description:

Business Relationship Manager position is a senior role responsible for executing sales and business development strategies. This role will be part of the account sales team responsible for a leading Hi-Tech customer in North America. The candidate would be primarily responsible for new business development, customer satisfaction and nurturing the existing customer relationship. Business development activities would involve selling company's entire portfolio of IT Outsourcing services, Consulting, Products, BPO and Platform Services in customer organization. 

·         Personally develop strong, long-term relationships and referrals with senior customer executives.

·         Forecast and conduct business planning through client research and networking

·         Execute business development, offering positioning and sales strategies as a member of the account sales team.

·         Achieve lead generation, prospecting and other sales management goals designed to build an optimal sales pipeline.

·         Achieve monthly, quarterly and annual sales targets at expected margins

·         Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, client workshops, RFP submission, negotiation and deal signing. The candidate is the focal point for all communication and sales activities with prospects and customers.

·         Work in close collaboration with presales team & delivery teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.

·         Provide leadership to customers during initial phases of an engagement. Follow up and ensure total client satisfaction through the life cycle of the relationship.

·         Demonstrate strong personal communication and presentation skills to establish interest, credibility and trust.

Qualifications: (Please list all required qualifications)   Click here to enter text.

·         Strong profile with a proven track record of success in selling professional services to Hi-tech (Software Segment) companies.  Track record can also include technology services and/or products, including consistent over-achievement of client acquisition and sales revenue targets.

·         Strong understanding of digital technologies (such as Cloud, AI, Analytics, Automation)

·         At least 4 years of experience in selling IT services, consulting and BPO services.  Will also consider candidates who have at least 8 years overall experience as a services and/or technology salesperson preferably working in a leading IT services & products firm with prior experience of selling high end services to Hi-Tech product companies or other companies.

·         Verifiable track record selling IT Services / solutions.  Should either have worked in IT services organizations or have worked in Hi-Tech organizations in some capacity.

·         Experience with vendor selection processes including RFI and RFP issuance and response management;

·         Understanding of customer decision making criteria as it pertains to offshore services, consulting, enterprise solutions, BPO services, etc.

·         Ability to maintain strong sales management focus during sales cycles.

·         Demonstrated ability (documented deals) to manage complex negotiations with senior-level business and technology executives.

·         Strong analytical and negotiations skills.

·         To succeed in this position, you must be self-motivated, ambitious, focused, detail-oriented, organized, capable of managing complex situations, and command the ability to work with offshore pre-sales and solution development counterparts to develop opportunities.

·         Thorough command of English, both written and spoken.

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