Position Details: Aspect Dialer-TCS MasterCraft Scrum Manager

Description:

Aspect UIP Dialer Engineer who can design, implement and monitor Aspect UIP dialer.

Responsibilities:

• Ensures business requirements are fully understood and that technical design meets all requirements.

• Reviews and document technical specifications and development requirements.

• Updates stories in JIRA and adhere to Scrum/Kanban Practices. - provided by Dice Aspect UIP, Windows, SQL DB

Core Skills:

*         3 or more years of experience with Aspect Unified IP 7.3 configuration

*         Experiencing with configuring the following Aspect UIP components

o   ACD

o   AOD Feed,

o   System Alerts

o   DCP, TMS or UMS

o   Aspect CS Adapter

*         Understand voice communication concepts and protocols including, TDM, SIP, H.323 and RTP

*         3 or more years of experience developing & troubleshooting Aspect M3 scripts

*         Outbound & Inbound call center configuration

*         Proficient in running SQL queries

*         Working knowledge of scripting language such as Python or PowerShell

*         Configuring SSL/TLS certificates

*         Apache Tomcat (Windows & Linux)

*         Microsoft IIS

*         Noble Call Tech / OnQ list management experience is a plus

*         Knowledge of Genesys contact center products

Target State Desired Skills:

*         Proficient in Java programming

*         Experience with secure coding processes

*         Experience with Agile development methods

*         Knowledge centralized code management using GIT or SVN

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