Position Details: Service Transformation Domain Consultant

Description:

• Proficient Business Process knowledge in Service Transformation, Service Contracts, Service Parts, Field Service Management, Service BoM and Installed-Base Management as Consultant. 
• Work in multiple transformation engagements in a client facing role
• Move relationships up the value chain through domain alignment of IT
• Provide thought leadership in creating solutions for key customers
• Bring industry leading practices and guide customers on business-relevant industry trends
• Exposure to digital / IoT platforms such as ThingWorx, Predix, MindSphere will be an advantage
• Exposure to field service tools like ServiceMax, Click Software, FieldAware will be an advantage
• 8 to 12 years’ experience including
o 8-10 years’ experience managing Service-Centric Functional Business Area(s)
o 2 years’ experience leading Service Management process assessment, development and optimization projects
o 2 years’ experience in new offering development and innovation

Responsibilities:
• Work with business stakeholders to understand business requirements and create requirements specification documents
• Own work-streams within a large assignment. Lead smaller teams on different modules.
• Co-ordinate with multiple stakeholders, meet project timelines and handling customer expectations
• Contribute in RFP responses
• Make presentations to Clients on industry challenges and customer specific solutions 
• Make presentation in industry forums and events
• Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital

Qualifications: 
• Experience in executing consulting engagements is desired
• Bachelor’s degree required
• Familiarity with tools like MS-Office, MS-Visio, MS-Projects and MS-PowerPoint
• Relevant product and BPM tool certifications
Years of experience required for position: 8-12 years

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