Position Details: Warranty Business Consultant

Description:

Job Description    

• Overall experience of about 8-12 years in Hi-tech / Automotive / Construction Equipment / Industrial Machinery industry in After Sales Service and warranty management. Experience in management and strategy consulting is desirable. 

• Should have worked on or been a part of large business transformation initiatives with respect to service transformation and warranty strategy. 

• Advise leading global manufacturing clients on warranty management strategy, service contracts, supplier recovery and product quality improvement initiatives

• Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc

• Articulate and architect industry specific business solutions

• Guide technical teams in solution design and implementation

• Lead Solution stream as part of advisory assignments / projects for leading manufacturing clients (industrial, auto, process or aero manufacturing clients) 

• Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent Our client.

• Experience in working with key technologies ( SAP, Pega) in warranty area is highly desirable

• Experience in building and deploying advanced analytical tools in warranty business with various technologies (E.g. SAS, SPSS etc) 

• Reporting into head of CEM value engine / Warranty Center of Excellence for Customer Experience Management

• Function as Warranty Business Consultant / Functional Consultant with experience in the following:

o Hands-On with experience on 3+ end to end warranty implementations

o Experience in delivering end to end implementation solution – business blueprinting, design and configuration, guiding technology and UI/UX teams, user acceptance testing and global roll outs

o Certification in Pega Warranty and/or analytical tools would be a plus

o Exposure to warranty implementation in agile methodology

Responsibilities:

• Define warranty roadmap and strategy, product evaluation and solution design for manufacturing clients

• Lead teams in consulting and implementation projects

• Identify opportunities through business connects with clients and relationships in Our clients' ecosystem

• Lead RFP responses and contribute

• Good / Excellent communication skills, analytical ability, initiative taking and innovative. Ability to lead Technical discussions during workshops.

• Track emerging business models and trends for its applicability in manufacturing. 

• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Qualifications: 

• Experience in Warranty and Service transformation initiatives

• Experience in deploying advanced analytical tools in warranty

• Experience in Pega warranty would be a plus

• Knowledge of various enterprise systems, CRM, SFA, and ERP

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