Position Details: Aero Industry Customer Experience Domain Consultant

The Candidate is required to have extensive experience in some or all of the Customer Experience Management Domains in the Aero manufacturing industry. The domain includes CRM, Sales and Marketing management, Channel Partner management, eCommerce, MRO, Service and Warranty, Leasing and Rentals. He / She is will be expected to interact with the Business organizations of the Fortune 500 customers and be responsible for: 

• Providing thought leadership on Industry 4.0 and its applications to the Aero Industry.

• Conceptualizing innovative solutions for Business transformation unique to each customer using digital and emerging technologies including advanced analytics 

• Replying to Proposal requests and leading proposal defense presentations in the CEM domain.

• Leading consulting engagements in CEM domain projects

The selected candidate will be a part of the Customer Experience Management team within the Innovation & Transformation Group. 

Responsibilities:  

• Provide vision, roadmap and act as an advisor to the senior leadership of clients through subject matter expertise and thought leadership

• Bottoms up and Top down opportunities creation within the Customer ecosystem by assessing the current landscape and by defining innovative business solutions

• Influencing revenue generation by building business connects

• Have a clear understanding of Industry 4.0 concepts and its applications to the Aero Industry

• Lead and help to shape solution approaches and design by integrating capabilities across the organization – Proof of concept, MVP, transformation program etc. 

• Advise clients on fit for purpose solution whether custom built or best of breed solution from process and technology standpoint

• Lead consulting engagements in CEM and contribute in preparing Business Blueprints, product evaluations and fitment analysis and Implementation Roadmaps

• Lead Global programs of Scale in the CEM domain

• Interact with analysts, marketing channels, existing or new solution partners

• Build service offerings and capabilities 

• Build the next level of consulting team

Qualifications: 

• Bachelor’s or Master’s degree in Business Management

• Direct experience gained ideally from previous employment within the Aero industry and / or through a business consulting firm in advisory role

• Work experience in any or all of the following Customer Experience management Aero areas: CRM, Sales and Marketing, Service and Warranty, MRO, Channel Partner Management, eCommerce, Analytics, Leasing and Rentals

• Exposure to CRM COTS products (e.g Salesforce, SAP Hybris, etc.) would be an added bonus

• Has a broad outlook of the manufacturing value chain processes & functions, industry trends and enabling technologies. 

• Exposure to Industry 4.0 concepts is a must.

• Understands the nuances of the Aero industry with the business KPIs

• Exposure to Process improvement methodologies like Value Stream Analysis

• Experience in Project Management is a bonus but not necessary

• Business Consulting Orientation is a must.