Position Details: Business Analyst – for Policy/Claims & Billing

Role

·         The Business Analyst will be responsible for leading the business and functional requirements definition for Policy / Billing / Claims administration as well as downstream systems and reporting.

·         The business analyst will also be responsible for planning and facilitating user acceptance testing and managing business relationships.

·         The role requires up to 30% travel to client sites.

Responsibilities

·         Lead requirements definition for complex projects and multi-year initiatives.

·         Identify and translate business needs into clearly defined requirements, and create documentation inclusive of business use cases, process flows, data flows, traceability matrices and report mock-ups.

·         Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.

·         Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.

·         Build strong relationships within the business units and support functions to understand the business needs.

·         Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.

·         Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes, and are consistent across products where possible.

·         Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.

·         Facilitate UAT execution phase and work with project manager to obtain user acceptance test signoff.

·         Travel as required, approximately 30%.

Must Have’s

·         Relevant Business analysis experience in the Commercial Property & Casualty insurance industry.

·         Strong technology experience with policy /billing / claims administration solutions.

·         Experience with prior P&C COTS product strongly preferred.

·         Experienced with Agile SCRUM methodology and business analysis methodologies; working knowledge of business analysis documentation standards.

·         Hands-on experience writing user stories is required.

·         Knowledge and experience leveraging both IT solutions and business process improvements.

·         Experience operating and interfacing with business management, including negotiation and presentation skills.

·         Proven track record of creating clear, concise deliverables that reflect a deep understanding of business needs and the out of the box software functionality.

·         Excellent problem-solving and analytical skills.

·         Experience working with in a regulatory reporting environment, i.e. ISO Rates, Rules and Forms

Experience Requirements

·         Excellent communication skills, both written and verbal. Understands communication channels and escalates appropriately.

·         Must be proficient with process modeling tools (e.g., Visio). Experience with other visualization tools is beneficial.

·         Strong initiative; able to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.

·         Must be able to see tasks through to completion without significant guidance.

·         Personal time management skills and ability to meet individual and team deadlines.

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Education

·         B.A / B.S degree

·         Certified Business Analyst Professional (CBAP) is a plus

·         Insurance Certification, i.e. CPCU a Plus

Notes( if any)

·         Experience working at large/Tier 1 Property & Casualty insurers is desirable