Position Details: Domain Consultant-Business Consulting

Title: Domain Consultant (After Sales Service Consultant)

Job Description:

· 10-15+ years’ experience and expertise in Service-Centric function, preferably in heavy

  equipment, aerospace, industrial, automotive manufacturing

· Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs,

  overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service /

  Aftermarket Parts, IOT and Service System Integration.

· Consulting and deployment of service / aftermarket management solutions.

· Strong communication and presentation skills are required. Will communicating with internal

  and customer teams. Must display ability to discover and define business requirements. A strong

  understanding of Business Process Modeling is required.

· Contribute and collaborate with team that implements the solution.

· 70-80% Client Interaction and 30-20% Internal assets

· Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow,

  Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle

  etc.) by giving the domain inputs to IT teams.

· Work on pre-sales activities for identifying and converting business consulting and IT

  implementation opportunities.

Responsibilities:

· Consulting – defining strategy, roadmap, business capabilities, requirements and working with

  team in implementation.

· Identify opportunities through business connects with clients and relationships in TCS ecosystem

· Lead RFP responses and contribute

· Track emerging business models and trends for its applicability in manufacturing.

· Build connects with analysts, speak jointly with customers in key Industry forums and publish

  thought leadership articles

· Prepare assets for practice

· Experience in outcome centric models

Qualifications: 

· Graduate/Post Graduate in Engineering or Sciences

 

· Experience in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics 

  and automation, Pricing. 

· Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages. 

· Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots

· Publication of articles in forums

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