Position Details: After Sales Service Domain Consultant

Job Description: 

 

• 10-15+ years’ experience and expertise in Service-Centric function, preferably in heavy equipment, aerospace, industrial, automotive manufacturing 

• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, IOT and Service System Integration. 

• Consulting and deployment of service / aftermarket management solutions.

• Strong communication and presentation skills are required.  Will communicating with internal and customer teams. Must display ability to discover and define business requirements.  A strong understanding of Business Process Modeling is required.

• Contribute and collaborate with team that implements the solution. 

• 70-80% Client Interaction and 30-20% Internal assets

• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle etc.) by giving the domain inputs to IT teams.

• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.

Responsibilities:

• Consulting – defining strategy, roadmap, business capabilities, requirements and working with team in implementation. 

• Identify opportunities through business connects with clients and relationships in TCS ecosystem

• Lead RFP responses and contribute

• Track emerging business models and trends for its applicability in manufacturing. 

• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

• Prepare assets for practice

• Experience in outcome centric models 

Qualifications:

• Graduate/Postgraduate in Engineering or Sciences

• Experience in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .

• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.

• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc

• Publication of articles in forums

• 10-15 years of experience 

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