Position Details: Field Service Domain Consultant

The Field Service Domain Consultant requires the below…

• Overall experience of about 10+ years in Manufacturing industry in Field Service experience strategy consulting and transformation. 

• Should have worked on or been a part of Service transformation initiatives (field service transformation, asset 360, servitization strategy)

• Advise leading global manufacturing clients on CRM, Sales, and Service processes

• Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc

• Articulate and architect industry specific business solutions

• Lead teams for business blue printing

• Guide technical teams in solution design and implementation

• Lead Solution stream as part of advisory assignments / projects for leading manufacturing clients (industrial, auto, process or aero manufacturing clients) 

• Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers

• Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCS 

• Experience in working with key technologies ( Salesforce, SAP, Oracle, MS Dynamics 365, ServiceMax, others) 

Responsibilities:

• Define Service / Field service roadmap and strategy, product evaluation and solution design for manufacturing clients

• Lead teams in consulting and implementation projects

• Identify opportunities through business connects with clients and relationships in TCS ecosystem

• Lead RFP responses and contribute

• Good / Excellent communication skills, analytical ability, initiative taking and innovative. 

• Track emerging business models and trends for its applicability in manufacturing. 

• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Qualifications:

• Experience in Field Service, CRM, and Service initiatives

• Experience in consulting and transformation engagements

• Knowledge of various Field Service and CRM technologies 

• 10+ years of experience 

• Bachelor’s Degree or higher

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