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Position Details: ServiceNow Technical Lead
| Location: | Richmond, VA |
| Openings: | 1 |
Description:
Responsibilities:
- Provide necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requests
- Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
- Guide the team in having the right level of details in the design artifacts.
- Review the design and code to ensure it aligns to customer expectation and follows industry standards
- Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
- Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues
- Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow
- Follow up on outstanding development needs and provides timely status reports to the project manager
- Advise on options, risk and impacts on business/ITIL processes
- Communicate technical problems and solutions to both technical and non-technical audiences
Experience:
- 10 to 12 years experienced in administration/implementation/configuration of an ITSM, ITOM solution in medium to large organization
- 7 to 10 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITOM Discovery, ITAM)
- Experienced in ITIL Process Definition, Integration Solutions, Mid server configurations, Converting Business Requirements into Technical Solutions
- Must have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customer’s in house team.
- Lead at least a couple of Implementation projects in different ServiceNow core modules and 1 complete Implementation lifecycle for ServiceNow
- Experience in supporting production system
- Liaise with end users to address their queries swiftly.
- Must be able to document the work done and create handover document to service management team
- Must be hands on in ITSM and ITOM.
- Adept in creating reports as per the requirement. Performance analytics included.
- Certifications – Certified application developer, Certified implementation specialist – ITSM.
Skills Overview:
- ServiceNow platform implementation, development, support, enhancement
- ServiceNow Discovery Configuration, Run Book Automation preferred
- Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
- Strong customer service and excellent verbal/written communication
- Excellent attention to details, ability to multitask, and effective time management skills
- Understand full ITSM application lifecycle
- ITIL certified desired
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