Position Details: Director Service Delivery Management

Role: Director - Service Delivery Management

Location - Jersey City, NJ (needs to be onsite at client 3 days a week with flexibility for additional days as needed)

Qualifications:   

- Senior level stakeholder management skills with significant background in Financial Services, previous experience supporting applications in Capital Markets, Banking and/or Insurance

- 15+ years’ experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO’s and senior business stakeholders

- 7 years of leadership experience leading large production support globally distributed teams

- Agile Software development, and experience in development projects

- Excellent Communication and Interpersonal skills (Written and Verbal)

- Flexible approach to working hours and responsibilities

- Self-driven and with an ability to work independently with minimal supervision

- Familiar with risk-based decision-making and escalations

- Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware) 

- Proficient in MS Office (Excel, Access, and Project) skills

Responsibilities:  

- Senior Service Delivery Director responsible for a globally distributed application support team

- Instrumental in driving performance and improving production stability

- Requirement to be primary face off to CIO’s and senior business stakeholders

- Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems

- Drive Best Practices among the global application teams as well as CTB (release / change management)

- Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk 

- Participate in the development of and effectively maintain the Incident management process

- Involvement in managing an agile development process (from a production perspective and run the bank)

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