Shortcuts:

IMAGE: Return to Main IMAGE: RSS Feed IMAGE: Show All Jobs

Position Details: Director Service Delivery Management

Location: Jersey City, NJ (candidate will be onsite with client at this lo, NJ
Openings: 1

Description:

Role: Director - Service Delivery Management
Location - Jersey City, NJ (needs to be onsite at client 3 days a week with flexibility for additional days as needed)

Qualifications:   
- Senior level stakeholder management skills with significant background in Financial Services, previous experience supporting applications in Capital Markets, Banking and/or Insurance
- 15+ years’ experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO’s and senior business stakeholders
- 7 years of leadership experience leading large production support globally distributed teams
- Agile Software development, and experience in development projects
- Excellent Communication and Interpersonal skills (Written and Verbal)
- Flexible approach to working hours and responsibilities
- Self-driven and with an ability to work independently with minimal supervision
- Familiar with risk-based decision-making and escalations
- Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware) 
- Proficient in MS Office (Excel, Access, and Project) skills


Responsibilities:  
- Senior Service Delivery Director responsible for a globally distributed application support team
- Instrumental in driving performance and improving production stability
- Requirement to be primary face off to CIO’s and senior business stakeholders
- Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems
- Drive Best Practices among the global application teams as well as CTB (release / change management)
- Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk 
- Participate in the development of and effectively maintain the Incident management process
- Involvement in managing an agile development process (from a production perspective and run the bank)


Salary Range: $180,100 - $248,900 a year

#LI-AD1

Perform an action:

IMAGE: Apply to Position




Powered by: CATS - Applicant Tracking System