Description:
Must-Have
- Minimum 10 years of experience in leading and managing IT services delivery
- Experience of owning & delivering Salesforce
- Proven track record of success in a Managed Services environment with both onshore & offshore delivery
- Business Development experience (direct, GTM and Partners)
- CXO Relationship management
- Market connects and Solution/ Pre-Sales capabilities
- Excellent communication, interpersonal, and presentation skills
Good-to-Have
- Ability to build and maintain strong relationships with clients and internal stakeholders
- Proven ability to lead and motivate teams
- Financial acumen and budget management experience
- Experience in supporting new business & account growth
- Excellent analytical and problem-solving skills
- Experience in a fast-paced, client-focused environment
- Strong influential personality with effective negotiating skills
- Ability to shape, adapt and improve processes
Providing Thought Leadership to explore opportunities that will
mature our service portfolio, provide added value to our customers and
establish long-term partnerships
Managing delivery capabilities in line with an agreed budget,
headcount and associated service delivery obligations and objectives
Ensuring contractual obligations including stringent SLA adherence
are met with changes made as required via appropriate governance
controls
Establish and maintain strong relationships with key stakeholders,
actively managing expectations and proactively communicating potential
issues
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