Position Details: ServiceNOW Solution Partner

Must-Have

- Minimum 10 years of experience in leading and managing IT services delivery

- Experience of owning & delivering ServiceNow

- Proven track record of success in a Managed Services environment with both onshore & offshore delivery

- Business Development experience (direct, GTM and Partners)

- CXO Relationship management

- Market connects and Solution/ Pre-Sales capabilities

- Excellent communication, interpersonal, and presentation skills

Good-to-Have

- Ability to build and maintain strong relationships with clients and internal stakeholders

- Proven ability to lead and motivate teams

- Financial acumen and budget management experience

- Experience in supporting new business & account growth

- Excellent analytical and problem-solving skills

- Experience in a fast-paced, client-focused environment

- Strong influential personality with effective negotiating skills

- Ability to shape, adapt and improve processes

Responsibility of / Expectations from the Role 

1 Providing Thought Leadership to explore opportunities that will mature our service portfolio, provide added value to our customers and establish long-term partnerships

2 Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives

3 Ensuring contractual obligations including stringent SLA adherence are met with changes made as required via appropriate governance controls

4 Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively communicating potential issues

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