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Position Details: ServiceNow Technical Architect
| Location: | Jacksonville, FL |
| Openings: | 1 |
Description:
Responsibilities:
- Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
- Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
- Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
- Apply Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
- Apply innovative technology to business processes to develop new solutions and troubleshoot issues
- Consult with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
- Follow up on outstanding development needs and provides timely status reports to the project manager
- Advise on options, risk and impacts on business/ITIL processes
Qualifications:
- 10 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
- 5 to 8 years’ experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM, ITAM (not limited to) and Scoped Application solution
- Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
- Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
- ServiceNow custom application design and development experience
- Past work experience with industry leading providers of ITSM tools
Salary Range: $113,900-$154,100 a year
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