Position Details: ServiceNow S2P Technical Architect

TCS is seeking a ServiceNow Technical Architect to lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.

You will:

• Design & Implementation, Customization and Maintenance of ITSM SPO Module
• Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
• Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
• Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies. 
• Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes. 
• Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.

Additional Responsibilities Include:

• Provide necessary guidance to ServiceNow resources, on Implementation, S2P Integration with other apps like SAP , Data transfer, Support and Development including enhancement requests
• Develop/administer technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
• Guide the team in having the right level of details in the design artifacts.
• Review the design and code to ensure it aligns to customer expectation and follows industry standards
• Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Apply innovative technology to business processes in order to develop new solutions and troubleshoot issues
• Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow
• Follow up on outstanding development needs and provides timely status reports to the project manager
• Advise on options, risk and impacts on business/ITIL processes
• Communicate technical problems and solutions to both technical and non-technical audiences

Qualifications:

• 10 to 12 years’ experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (SPO Module), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution. 
• Experience as a Senior Technical Lead / Architect
• Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations,
• ServiceNow platform implementation, development, support, enhancement 
• Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
• Strong customer service and excellent verbal/written communication
• Excellent attention to details, ability to multitask, and effective time management skills
• Understand full ITSM application lifecycle
• Certifications: ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) , ITIL 

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