Position Details: ServiceNow Product Consultant_Technology Workflow

Role Description

1) Lead short term ServiceNow consulting/advisory assignment in the customer environment to:

a. Lead discovery effort to design an approach and roadmap of IT Service Management (modules like Incident, Problem, Change, Request, etc.) using ServiceNow ITSM product suite

b. Lead discovery effort to design an approach and roadmap for replatforming and simplification of ServiceNow platform.

2) As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow ITSM product suite

3) Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow ITSM modules

4) Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow replatforming/simplification effort

5) Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.

6) Other Responsibilities

a. Stay current on competitive analysis and market differentiation (Ex: Battle Cards)

b. Conduct research to identify topics that resonate with the Customers and thereby develop solutions.

c. Create solution collaterals, collaborate with delivery to create case studies.

d. Contribute with offering maturation and new offering ideas.

e. Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.

f. Represent TCS in partner events. 

Pre-requisites 

1) 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience. 

2) Extensive experience with ServiceNow platform, a. In ServiceNow ITSM module providing technical guidance in platform development and platform- wide solutions - at least two design, architect and implementation of ITSM solutions including modules like Incident, Problem, Change, Request, etc. on ServiceNow b. In developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model c. In replat forming/simplification of ServiceNow platform - at least one such design, architect and replat forming of ServiceNow platform 

3) Strong background in solution architecture and technical design, with a focus on ITSM, CMDB, simplification 

4) Strong understanding of IT Service Management and business processes and the ability to translate these into technical solutions. 

5) Prior experience of working on any one of the ITSM platforms ex: BMC, Ivanti, Jira SM Fresh service, etc. 

6) Ability to connect seamlessly with functional and technical customer SME’s 

7) Balanced knowledge of technology and domain 

8) Candidates with the following Certification & Credentials will be preferred a. ServiceNow CSA b. ServiceNow CIS – ITSM c. ServiceNow ITSM – Pro/Pro Plus Suite d. TOGAF or equivalent architecture framework 

9) Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles 

Soft Skills 

1. Technologist at heart and quick learner 

2. Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.

3. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.

4. Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.

5. Self-starter, Team Player and motivated

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