Position Details: ServiceNow Business Development Manager

Job Description 

1. Lead presales &solutions effort for all ServiceNow opportunities for select Business units/region within TCS BFSI (Banking, Financial Services & Insurance) Business Group across

a. IT Operations (Service Management, AIOPS & Automation, CMDB, Discovery & Asset Management)

b. Enterprise IT (HR Operation, Customer Services, Procurement Operation, Security, GRC) and

c. Front, Back office and Middle Office Operation within Banking, Insurance, Wealth & Asset management

2. Craft a solution strategy and value proposition which is contextual to customer’s landscape, problem statement.

3. Author response (ppt, word) to RFX and proactive opportunities, defend solution with internal and end customer.

4. Carry TCV target, Build & manage opportunity pipeline engaging proactively with internal and external customer.

5. Collaborate with internal customer facing organization, horizontal functions like (hybrid cloud, BPS), technology COEs to mine opportunities, craft composite solutions for customers.

6. Create solution collaterals, collaborate with delivery to create success stories.

7. Be a Trusted Partner to customer, Build and nurture customer relationship, participate in delivery governance with customer, ServiceNow events for customer. 

8. Collaborate with ServiceNow Partner and field sales organization to build and manage joint pursuits. 

9. Engage in short-term consulting and advisory assignment with strategic Customers. 

10. Amplify TCS ServiceNow offerings for BFSI Business Vertical within customer, ServiceNow and Industry ecosystem. 

Pre-requisites 

1) 10+ years of overall IT experience of which 5+ years in ServiceNow ecosystem and 2+ years of experience in presales & solutions 

2) The ServiceNow experience should include. 

a. Strong Understanding of ServiceNow platform 

b. Green field, Re-platforming implementation 

c. Extensive experience with ServiceNow ITxM product ( ITSM, ITOM ITAM) and experience with at least one non-IT product (HRSD, CSM, IRM, SECOPS, FSO) 

d. Understanding of various Operating model for running ServiceNow in customer ecosystem including MSP/Direct, Centralized/Federated 

e. ServiceNow Certification and Accreditation 

3) Sound understanding of AI/Gen AI/Agentic AI architecture, solutions, applicable use cases. 

4) Experience working in Consulting & Advisory capacity for customer in ServiceNow space. 

5) Experience with ServiceNow competition (BMC, Pega, Archer, Salesforce, Workday etc.) and adjacent products 2

6) Strong Understanding of SaaS platform offerings and, business model, alliance & channel 

7) Technologist at heart and quick learner 

8) Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation and 

9) Self-starter, Team Player and motivated 

10) Well versed in working in onshore-offshore model and open to travel 

Preference will be given to candidates with 

1) Banking, Financial Services and/Insurance Background 

2) Strong experience with ServiceNow non-IT product portfolio 

3) Depth in ServiceNow CMDB, Discovery, AIOPS, ITAM, EA product portfolio 

4) ServiceNow consulting & advisory experience. 

5) Energetic with “Can Do” attitude.

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