Position Details: ServiceNow Technical Lead

Job Description

· Develop, configure and customize ServiceNow applications, integrations and services - ITSM, SPM, HAM/SAM, HCM

· Collaborate with customers and stakeholders to translate business requirements into technical solutions

· Identify opportunities to improve business outcomes through automation and advanced ServiceNow capabilities

· Troubleshoot and resolve issues on the ServiceNow Platform as necessary

· Monitor and maintain the ServiceNow Platform, mid-servers and integrations

· Other duties as assigned

Qualifications:

· 5+ years of ServiceNow development experience, with 2+ years in an Agile team

· Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules

· Knowledge of Agile development methodologies

· Experience working in a global setting

· Ability to quickly learn new concepts and functionality

· Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines

· Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other ServiceNow modules

· Strong analytical and problem-solving skills, with the ability to effectively communicate

technical concepts to non-technical stakeholders

· Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization

· Experience integrating ServiceNow with other platforms 

· ServiceNow Certified Application Developer (CAD) 

· Experience with ServiceNow Orchestration and Integration Hub 

· Knowledge of ITIL framework principles and practices

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