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Position Details: ServiceNow HRSD Technical Architect

Location: Richmond, VA
Openings: 1

Description:

Job Description:
  • Lead the design and architecture of HRSD ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
  • Design & Implementation, Customization and Maintenance of HRSD Modules such as HR Service Configuration, HR Criteria, Catalog Item, COE Security Configurations, Assignment Rules, country-based notifications etc
  • Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
  • Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
  • Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
  • 10 to 12 years’ experience in administration/implementation/configuration of ServiceNow in the areas of ITSM (HRSD Module), ITBM, ITOM, ITAM (not limited to) and Scoped Application solution
  • Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations,
  • Design and develop integrations between ServiceNow and other enterprise systems using REST, SOAP, Integration Hub, and other API technologies.
  • Implement automation solutions using Flow Designer, Orchestration, and other ServiceNow tools to streamline business processes.
  • Provide advanced support for ServiceNow applications, troubleshooting complex issues and implementing long-term solutions.

Qualifications:
ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) for HRSD, ITIL



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