Position Details: Delivery Head North America for Enterprise Solution Unit -Manufa

We are seeking a seasoned Delivery Leader to manage and drive the successful execution of Enterprise Solutions engagements - including SAP, Oracle, Salesforce, ServiceNow, and other platforms - for our Manufacturing Clients across North America. This role will serve as the primary governance for client engagements, ensuring delivery excellence, stakeholder alignment, and business value realization.

 

Key Responsibilities:

• Lead NA delivery for enterprise technology programs across SAP, Oracle, Salesforce, ServiceNow, and other platforms.

• Manage client relationships, delivery governance, and stakeholder communications for manufacturing accounts.

• Collaborate with offshore teams to ensure timely, high-quality, and cost-effective delivery.

• Drive transformation initiatives, digital roadmaps, and enterprise modernization for manufacturing clients.

• Support pre-sales, solutioning, and proposal development for new opportunities.

• Ensure adherence to TCS delivery frameworks, compliance standards, and best practices.

• Identify and mitigate delivery risks, manage escalations, and ensure quality of delivery including customer satisfaction.

• Mentor and guide onsite teams and coordinate with global delivery centers.

• Drive the integration of AI and GenAI solutions into enterprise platforms to enhance automation, analytics, and user experience for the clients.

Required Experience:

• 20+ years of IT experience with at least 8 years in a delivery leadership role in North America.

• Proven track record in delivering Enterprise Solutions (SAP, Oracle, Salesforce, ServiceNow, etc.) for manufacturing clients.

• Strong understanding of manufacturing industry processes, challenges, and digital transformation trends.

• Experience in managing large-scale, multi-vendor, and multi-country delivery programs.

• Experience in implementing or managing AI/GenAI use cases within enterprise environments.

• Familiarity with Agile, DevOps, and hybrid delivery models.

 

 

Ideal Candidate Profile:

• Delivery-focused leader with deep domain knowledge in manufacturing and enterprise technologies.

• Strategic thinker with a client-first mindset and strong business acumen.

• Experience working in global delivery models and managing cross-functional teams.

• Ability to drive innovation, transformation, and continuous improvement.

Reporting to: Vice President & Global Head of Enterprise Solutions for MFG Industry