Position Details: CX Solution Architect

About the Job 

This is a leadership role with TCS ESU (TSS) and involves highly satisfying work in the field of proactive value creation and problem solving for stakeholders involved.

 Experience across industry verticals, especially, Technology/Hi Tech, Software, Professional Services, MFG & with the flexibility & initiative to take up other industry domains,

 13+ years of experience in direct selling IT (preferably Salesforce and/or cloud) services (consulting, application, analytics, and business process services,) preferably working in a leading IT services and products firm with prior experience of working with offshore teams.

 Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)

 Lead the strategic design and implementation of CPQ solutions, with an emphasis on CPQ and integration with SAP/Oracle when applicable

 Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,

 Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, MFG with in-depth understanding of Industry domain and Trends,

 Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,

 Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),

 Experience in working with team based in multiple time zones,

 Innovation Mindset

Qualifications:

 Industry led CX Consulting led selling, Advisory & Transformation Experience,

 5+ years of Salesforce ecosystem experience,

 At least 1 industry domain experience (Technology/Hi Tech, Software, Professional Services, MFG)

 Ability to manage CXOs and customer stakeholders

NICE TO HAVE:

•  CX related Certification e.g. Salesforce, ServiceNow etc.

• Ability to create new business opportunities across several industry domains

Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.)

• Responsible for generating demand, while leveraging our portfolio of solutions and services for our customers, aligning with business stakeholders to articulate business objectives and achievable value

• Managing all the stakeholders (customer, TCS management, partner) for alignment

• Working in collaboration with our subject matter experts and account teams to bring the best possible CX solutions to our customers

Salary range: $220,000 - $240,000 a year

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