Shortcuts:
Position Details: ServiceNow Product Consultant (ITSM & Replatforming) - Digital
| Location: | Houston, TX |
| Openings: | 1 |
Description:
TCS is seeking a ServiceNow Product Consultant who will work as a consultant in strategic greenfield implementation of the platform, re-platforming, simplifying legacy instance with heavy customization.
Responsibilities include:
- Lead short term ServiceNow consulting/advisory assignment in the customer environment to:
- Lead discovery effort to design an approach and roadmap of IT Service Management (modules like Incident, Problem, Change, Request, etc.) using ServiceNow ITSM product suite
- Lead discovery effort to design an approach and roadmap for replatforming and simplification of ServiceNow platform.
- As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow ITSM product suite
- Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow ITSM modules
- Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow replatforming/simplification effort
- Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
Other Responsibilities
- Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
- Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
- Create solution collaterals, collaborate with delivery to create case studies.
- Contribute with offering maturation and new offering ideas.
- Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
- Represent TCS in partner events.
Qualifications:
- 13+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.
- Extensive experience with ServiceNow platform,
- In ServiceNow ITSM module providing technical guidance in platform development and platform- wide solutions - at least two design, architect and implementation of ITSM solutions including modules like Incident, Problem, Change, Request, etc. on ServiceNow
- In developing standards and practices for maintaining the health of the ServiceNow platform, helps develop standards and practices for maintaining the ServiceNow architecture model
- In replatforming/simplification of ServiceNow platform - at least one such design, architect and replatforming of ServiceNow platform
- Strong background in solution architecture and technical design, with a focus on ITSM, CMDB, simplification
- Strong understanding of IT Service Management and business processes and the ability to translate these into technical solutions.
- Prior experience of working on any one of the ITSM platforms ex: BMC, Ivanti, Jira SM Freshservice, etc.
- Ability to connect seamlessly with functional and technical customer SME’s
- Balanced knowledge of technology and domain
- Candidates with the following Certification & Credentials will be preferred
- ServiceNow CSA
- ServiceNow CIS – ITSM
- ServiceNow ITSM – Pro/Pro Plus Suite
- TOGAF or equivalent architecture framework
- Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
Soft Skills
- Technologist at heart and quick learner
- Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
- Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
- Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
- Self-starter, Team Player and motivated
Preference will be given to associates with
- Banking, Financial Services and/Insurance Background
- Strong experience with ServiceNow non-IT product portfolio
- Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,
- Experience working in Agile environment using SCRUM methodology.
- Good to have experience in ServiceNow UI Development: ServiceNow ITSM Components like Branding, SP pages, UI pages, Widgets, along with UI technologies Angular JS (1.X) , Angular Provider, Angular Templates, Bootstrap 3 framework, CSS, HTML
Salary Range: $129,000-$175,000 a year
#LI-DNI
Perform an action:
