Position Details: Domain Consultant for Unemployment Insurance

About the Job 

• Should be the subject matter expert on Unemployment Insurance Tax and Benefits

• Should lead Unemployment Insurance business analysts’ team and provide guidance, direction to them as and when required in regard to Unemployment Insurance Business process

• Build requirement specifications to ensure seamless deployments of Unemployment Insurance project 

• Build your knowledge of other information systems and be able to speak to their capabilities in the context of our customers’ business

• Coordinate with the business teams to build new functionality when required and set reasonable expectations with customers

• Able to give demonstrations of UI systems to clients and prospects

• Able to lead discussion to assess the impact of any changes in law related to UI

• Should be able to lead all Unemployment Insurance business processes discussion with the State's team

• Communication & coordination with team leads (Requirements, Development, Data Migration, Testing, Technical Team) and Client Business Managers/SMEs

Qualifications: 

Education:

• BS, preferably in Computer Sciences, Information Management or MBA Degree

• 13-15 years of experience

Must Have Technical/Functional Skills

• Experience in Unemployment Insurance/social services domain in

o Benefits areas (like Claims Intake, Weekly Certifications, Out of State Functions, Monetary and Non-Monetary Determinations, Overpayments, Appeals, USDOL compliance, IRS compliance)

o Tax areas (like Employer establishment and maintenance, Contribution and Wage Reports, Employee Leasing, Billing and Collections, Liens, Fraud and Investigations, Appeals and Cashiering).

• Experience of Unemployment Insurance modernization/ transformation program as a Business Manager or SME is strongly preferred.

• Proficient in Requirements Gathering, Application Capability Demonstration, Gap Analysis and Documentation, Functional Designing, Customer Communication

• Working knowledge of MS Office and MS Visio

Generic Managerial Skills:

• Have outstanding written and verbal communication skills

• Anticipate change and quickly prioritize accordingly

• Should have good team skills and should be able to motivate and train his team to understand the Unemployment Insurance business process in detail

Salary range: $112,000 - $154,000 a year

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