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Position Details: ServiceNow Solution Architect (HRSD & EC Pro)
| Location: | Troy, MI |
| Openings: | 1 |
Description:
As a Solution Architect;
- Work on product implementation in ServiceNow Employee and HR product suite primarily
- Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends
- Lead discovery effort to design an approach and roadmap for transforming employee experience and HR Operations using ServiceNow Employee and HR product suite
- Lead assessment of current ServiceNow Employee and HR product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
- Lead discovery effort to design an approach and roadmap for transforming sourcing and procurement process using ServiceNow Finance & Supply Chain product suite
- Lead assessment of current ServiceNow sourcing and procurement process & tools implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
- Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices
- Map customer’s business problems to ServiceNow solutions
- Design, Create, configure, and customize ServiceNow applications (HRSD and other ServiceNow modules) for new and existing implementations
- Develop solutions on ServiceNow platform using an "Architecture first" principle
- Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs
- Set-up interfaces between ServiceNow and other platforms in line with integration opportunities
- Perform system and integration testing
- Work with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
- Recommend Administration settings and best practices
- Create documentation of the developments, unit test cases and implementation plans.
- Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution.
Must Have:
- 7-13 years of experience in ServiceNow technology
- Extensive experience with ServiceNow platform, specifically with EC Pro and Now Mobile
- Strong background in solution architecture and technical design, with a focus on user experience, Employee Center Pro, Now Mobile, Knowledge Management, integration technology
- Strong understanding of HR processes and the ability to translate these into technical solutions
- Strong understanding of Employee service portals and self-service technologies
- Proven experience in at least one design, architect and implementation Employee Center Pro on ServiceNow
- Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
- Experience in architecting, solutioning, implementation and configuration off Employee Center Pro and No Mobile
- Ability to map customer’s business problems to ServiceNow solutions
- Ability to lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices.
- Possess advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
- Experience in working with ServiceNow Knowledge Management and well versed with its taxonomy
Good to have:
- Good experience on ServiceNow modules ITSM, ITOM, ITAM, Admin
- Prior experience of working on any one of the HCM platforms ex: Oracle HCM, Oracle Peoplesoft, Workday, SAP success factor, etc.
- ServiceNow Certified Implementation Specialist - HRSD
- Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,
- Good to have experience in ServiceNow UI Development: ServiceNow Service Portal/Employee Center Components like Branding, SP pages, UI pages, Widgets, along with UI technologies Angular JS (1.X) , Angular Provider, Angular Templates, Bootstrap 3 framework, CSS, HTML
- Good experience and familiarity in BFSI domain
- Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence
- Excellent communication skills, both written and verbal, ability to work effectively in virtual teams
- Experience working in Agile environment using SCRUM methodology.
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