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Position Details: Senior Solution Architect Cloud (Enterprise Observability & Serv
| Location: | Edison, NJ |
| Openings: | 1 |
Description:
Job Description:
Key Responsibilities-
- Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
- Define GTM strategies for modern observability and AIOps solutions
- Architect scalable, multi-cloud native IT operations solutions using Splunk, Dynatrace, Datadog, etc.
- Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
- Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
- Conduct executive briefings, workshops, and evangelize observability modernization
- Design and implement service management frameworks across Incident, Problem, Change, and CMDB
- Integrate Observability with ITSM processes to enable proactive and automated operations
- Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
- Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping
Mandatory Skills-
Experience:
- 12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM.
- Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText.
- Experience designing CI/CD and observability pipelines in DevOps/SRE models.
- ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping.
- Integration of observability tools with service workflows and automation.
Personal Attributes:
- Thought leadership and solutioning mindset
- Highly collaborative, with strong articulation skills for executive and technical audiences
- Strategic thinker, proactive, quick learner, and driven by innovation
- Highly motivated and results oriented.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Excellent organizational and time management skills.
- Proactive and adaptable to change.
- Customer-centric approach.
- Strong ethical standards.
- Ability to learn quickly.
Desired Skills:
- Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots
- Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environments
- Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB
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