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Position Details: Cybersecurity Engagement Manager
| Location: | Cary, NC |
| Openings: | 1 |
Description:
TCS is seeking a Cybersecurity Engagement Manager who will be responsible for Overall Cyber Security sales, revenue growth, upsell and cross-sell, Customer stakeholder management. The candidate will need to possess Cyber Security technical knowledge along with soft skills, with expertise in two or more cyber domains - IAM, MDR, Cloud Security, EVM, GRC, Network Security, Data Security etc. Experience in Cyber Security Sales, Consulting, Delivery, Operations, and revenue management is expected.
Responsibilities Include:
- Overall owner and accountable for CSP growth within ISU
- Forge customer relationship and setup regular connect to ensure business development and growth with external and Internal customer stakeholders
- Ensure Delivery Excellence and meeting of customer satisfaction targets
- Work with various stakeholders on RFI/RFPs to ensure complete understanding of scope of work, alignment with SoW for Delivery
- Govern and advise on Program delivery plan development, resource loading plan, onboarding plan
- Forecast and track revenue targets
- Ensure understanding of Customer requirements, position/job description, Activities to be undertaken
- Plan for contingency and manage customer expectations
- Identify red flags and escalate to right stakeholders within time to contain and fix brewing issues
- Deliver and present solutions to various level of stakeholders including C-suite
- Facilitate a culture of trust
- Provide guidance and be a mentor to team members
- Identify and groom Cyber Security leaders
- Monitor and tracks team member performance
- Provide continuous feedback and opportunities for continuous improvement
Qualifications:
- 13+ years of relevant experience
- Bachelor’s degree with preferred specialization in Cyber or information Security
- Good knowledge of Banking, Financial Sector, and Insurance industry
- Ability to quickly learn new technologies
- Certifications: CISSP / CCSP
- Experience in Onsite/Nearshore/Offshore delivery model to ensure successful program and service delivery is a plus
- Ability to build customer trust and act as Trusted Cyber Security technology partner
- Ability to understand customer business problems, look for opportunities and convert it into mutually valuable programs.
- Deep understanding of Revenue growth and management
- Good office skills including PowerPoint, word and excel
Behavioral
- Possess strong analytical thinking and critical thinking skills; and a proven ability to propose and win Cyber Security programs
- Must be able to work independently with minimal guidance and supervision
- Detail oriented with strong communication and interpersonal skills
- Excellent business problem-solving skills; Ability to influence others and negotiate
- Ability to communicate and lead discussions at all levels of customer organization
- Ability to represent during RFP defense and solutioning
- Ability to work in a Global operating model
- Must be a go-getter with ownership mindset
- Ability to build trust with all stakeholders
- Have Strong business acumen and customer centric mindset
- Ability to take decisions with a Win-win outcome
- Ability to create strategy and plan
- Must have learning aptitude and keep close to current technologies
- Have a Leadership mindset to ensure self and team growth
- Be a leader, have strategic thinking and ability to come up with improvements in current ways of working, improve and forge new relationships
- Strong Governance and ability to setup accountability
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