Position Details: Business Relationship Manager - Life Sciences

Role: Business Relationship Manager - Life Sciences  

Location: Chicago, IL

Job Description:  

Business Relationship Manager (BRM) is responsible for cultivating and growing long-term client relationships to drive revenue growth by acting as a strategic liaison between the client and TCS. Key duties include understanding client business needs and pain points, identifying opportunities for TCS services, managing account performance, leading sales cycles for new business, and collaborating with internal teams to deliver solutions. This role requires strong communication and strategic planning skills to ensure customer satisfaction and achieve revenue targets. 

Key responsibilities

•Client relationship management: Establish, maintain, and enhance relationships with key client stakeholders at various levels, acting as a trusted advisor and the primary point of contact.

•Account growth: Monitor and manage account performance, drive new business opportunities through account mining, and lead business reviews to expand the service footprint.

•Business understanding and solutioning: Understand the client's business landscape, priorities, and challenges to contextualize and combine TCS services and solutions to meet their needs.

•Sales and business development: Manage the end-to-end sales cycle, develop proposals, and generate demand through various marketing activities.

•Strategic planning: Collaborate with both client and TCS stakeholders to develop strategic plans, identify opportunities for growth, and build new offerings based on industry trends and client objectives.

•Cross-functional collaboration: Work with delivery, technical, and sales leadership to create business opportunities, develop solutions, and ensure customer satisfaction. 

Required skills and experience

•Demonstrated track record of achieving account growth and managing complex customer relationships.

•Strong communication, negotiation, and presentation skills.

•Deep understanding of the Life Sciences industry and the ability to translate business needs into technology solutions.

•Experience with sales cycles, proposal development, and financial management (invoicing, margins, payments).

•Ability to engage with senior client executives and lead strategic discussions. 

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