Position Details: Program Director

Seeking a highly experienced delivery Program Director to lead and oversee delivery of IOT&DE Connected Plant projects across the Americas region. This role spans IT OT convergence, UNS, MES, Smart Factory, Digital Transformation, Assessments, AI/GenAI/Agentic AI, Digital Twin, and Factory of the Future programs for large enterprise customers. The ideal candidate will ensure successful delivery of complex, multi-million-dollar programs, manage customer expectations, and drive innovation in manufacturing operations proactively through the execution of existing projects.

Key Responsibilities: 

Program Leadership & Delivery

• Own end-to-end delivery of Smart Factory and Connected Plant projects/programs for large customers, ensuring scope, schedule, customer satisfaction and budget adherence.

• Define and execute projects/program governance, risk management, and escalation frameworks.

• Drive Smart Factory project delivery, including robotics, physical automation, reference architecture and digital tool implementation.

Customer Engagement & Communication

• Act as the primary customer interface, managing expectations, ensuring transparency and customer satisfaction.

• Translate functional requirements into technical specifications for solution design and delivery.

• Build trusted relationships with C-level stakeholders and plant leadership.

• Be the liaison of onsite team/customer and offshore team.

Technical & Advisory Expertise

• Provide thought leadership on MES, IoT platforms, Digital Twins, AI/GenAI, and Agentic AI for manufacturing.

• Guide architecture decisions for PLM–MES–ERP integration, OT connectivity, and data pipelines.

• Proactively and continuously identify improvement opportunities on execution and additionally advise on smart factory opportunities, roadmap development, and operational excellence during execution of the projects/programs.

Team & Vendor Management

• Lead cross-functional teams (solution architects, engineers, consultants) across multiple geographies.

• Manage relationship with service division of partner ecosystem and vendor engagements for technology platforms and automation solutions.

Innovation & Continuous Improvement

• Champion AI-driven opportunities such as predictive analytics, autonomous operations, and manufacturing digital thread.

• Ensure compliance with industry standards (ISA-95, ISA-88, ISO) and regulatory requirements.

Must-Have Skills: 

• Strong experience in manufacturing operations, smart factory projects/programs and IT/OT and digital transformation.

• Proven track record delivering large-scale Smart Factory programs for global customers.

• Deep understanding of manufacturing operations, MES, robotics, and automation.

• Preferably hands-on experience with IoT platforms, MES, Digital Twin, AI/GenAI.

• Strong knowledge of IT integration (PLM–MES–ERP) and shop-floor connectivity

• Exceptional program management and stakeholder communication skills.

• Ability to translate business needs into technical solutions.

• Expertise in risk management, governance, and financial control for large programs.

Certifications (Preferred):

• PMP/PRINCE2, ITIL, Lean Six Sigma.

• Vendor certifications in MES/IoT platforms, etc.

Success Metrics:

• On-time, on-budget delivery of programs.

• Customer satisfaction and retention.

• Operational KPIs: OEE, FPY, downtime reduction, automation ROI.

Qualifications: Bachelor’s in engineering/ Master in Engineering / Master in Computer Science

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