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Position Details: Business Relationship Manager-Digital : Sales and Marketing Anal
| Location: | Dublin, OH |
| Openings: | 1 |
Description:
The responsibilities for the BRM will include P&L growth, Customer Satisfaction, and Employee Satisfaction of the portfolio. All of the delivery and operations teams for the portfolio will belong to the BRM.
- Define the long-term approach/ plan for the portfolio and execute the plan with quarterly and monthly KPIs.
- Stakeholder Management - building and managing client relationships at the VP, and SVP level.
- Accountable for quantified targets of Revenue growth, Order booking, Operating margin, Customer satisfaction, and Employee satisfaction
- Work closely with customer-side decision makers for upselling and cross selling all service lines such as Data and Analytics, AI, Application Development and Maintenance Services, Digital, BPO, Enterprise Solutions (Pega, Salesforce, Oracle), Infrastructure & cloud.
- Sales and demand generation/capture through rigor in regular review of Pipeline and performance against plan on weekly, monthly, quarterly, and annual basis.
- Define and execute the portfolio specific plan for building new relationships and elevating the TCS brand.
- Lead the teams in generating opportunities and presenting proposals (proactive as well as responses to RFP/RFIs)
- Manage and escalate (when necessary) to ensure fulfillment of resources to meet the revenue and delivery commitments.
- Identifying and mentoring team members into future leaders within the account and beyond.
- Delivery management through scheduled engagement reviews between Customer(s) and Delivery leaders.
- Interacting with Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments.
Qualifications:
- Experience with rapid growth in accounts and experience in global delivery model.
- Prior experience of managing a P&L in a leadership role is a must.
- Experience of Sales role in Healthcare or distribution/Retail Industry
- Ability to present at senior levels, and executive levels and navigating the multiple layers of organization of the customer.
- Ability to work with different teams in various service lines and functions, across various time zones
- Willingness to travel per business needs
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