Position Details: ServiceNow FSM Tester

Must Have Technical/Functional Skills

 Ensuring the quality of ServiceNow's Field Service Management module through manual and automated testing, which includes designing test cases, identifying and documenting defects, and collaborating with developers to resolve them. Key responsibilities include performing functional, performance, and integration testing, writing test scripts, and validating that FSM solutions align with business requirements for work order management, scheduling, and dispatch.

• Test design and execution: Create and execute detailed test plans, cases, and scripts for the ServiceNow FSM module, covering areas like work order management, scheduling, dispatch, and mobile capabilities.

• Defect management: Identify, document, and report defects and bugs in detail to the development team to facilitate their resolution.

• Collaboration: Work closely with developers, business analysts, and stakeholders to understand requirements and ensure the final product meets business needs.

• Manual and automated testing: Perform both manual end-user perspective testing and automated testing to ensure efficiency and accuracy.

• Quality assurance: Validate the functionality, performance, and security of the FSM module and its integrations before deployment.

• Regression testing: Perform regression testing to ensure new changes do not negatively impact existing functionality. 

Roles & Responsibilities

Required skills and qualifications

• ServiceNow FSM knowledge: Strong understanding of the ServiceNow Field Service Management module and its core functions.

• Testing principles: Solid knowledge of software testing principles and methodologies.

• Testing tools: Experience with test management and automation tools.

• Manual and automation skills: Proficiency in both manual testing and, ideally, automation scripting (e.g., using frameworks like Selenium or Appium).

• Technical skills: Experience with JavaScript, Glide API, and other scripting languages is often required for automation and deeper testing.

• Analytical skills: Strong analytical and problem-solving skills with a keen eye for detail.

• Communication: Excellent communication skills to collaborate effectively with technical and non-technical teams.

• Certifications: A ServiceNow Certified System Administrator (CSA) is often required, and a ServiceNow FSM Implementation Specialist certification is strongly preferred. 

Generic Managerial Skills, If any

 Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)

• Excellent Interpersonal skills to work with the project team members collaboratively

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

In order to comply with U.S. laws and regulations applicable to this position, the person(s) hired must possess the ability to obtain US Security Clearance which requires that the person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a “Green Card Holder”), or a Political Asylee or Refugee.