Position Details: ServiceNow ITOM tester

Must Have Technical/Functional Skills

•  Develop and execute detailed test plans, test cases, and test scripts for ServiceNow ITOM modules.

• Perform functional, integration, regression, and performance testing for ITOM components such as:

• Discovery

• Service Mapping

• CMDB Health and Data Integrity

• Event Management

• Orchestration/Automation

• Validate integrations between ServiceNow and external monitoring or infrastructure tools (e.g., SolarWinds, Splunk, Dynatrace, Azure, AWS).

• Ensure data accuracy, relationships, and reconciliation within the CMDB.

• Work closely with developers, business analysts, and ServiceNow architects to identify and resolve defects.

• Document test results, track defects in JIRA (or similar tools), and report QA metrics.

• Utilize ServiceNow Automated Test Framework (ATF) for regression and smoke testing.

• Participate in Agile/Scrum ceremonies and contribute to continuous improvement of QA processes.

In order to comply with U.S. laws and regulations applicable to this position, the person(s) hired must possess the ability to obtain US Security Clearance which requires that the person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a “Green Card Holder”), or a Political Asylee or Refugee.

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