Position Details: ServiceNow Privacy Management & Operational Resilience Engineer

Description:

Job Title : ServiceNow Privacy Management & Operational Resilience Engineer

Experience Required - 5+ Years

Must Have Technical/Functional Skills

ServiceNow Modules Operational Resilience Management, Privacy Management, Policy, Risk and Compliance Management, Integrated Risk Management (IRM) / GRC suite, Business Continuity Management (BCM), CMDB/CSDM.

Development JavaScript, Glide API (GlideRecord, GlideSystem), HTML, CSS

Configuration Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs.

Automation Flow Designer, Workflow Editor.

Integration REST/SOAP Web Services, Integration Hub, MID Server.

Roles & Responsibilities

Working experience in ServiceNow Privacy Management module is must.

• Design and develop solutions specifically within the ServiceNow Privacy Management module to manage Data Subject Requests (DSR/DSAR), privacy impact assessments (PIAs), and data mapping.

• Privacy Regulation: In-depth knowledge of global data protection laws like GDPR, CCPA, HIPAA, and others relevant to the organization.

• Privacy Concepts: Understanding of concepts like Privacy by Design, Data Processing Activities (DPA), Records of Processing Activities (RoPA), and Data Subject Access Requests (DSAR).

ServiceNow Certifications (Desired): Certified System Administrator (CSA), Certified Application Developer (CAD), or specialized GRC/IRM/Privacy certifications.

Working experience in ServiceNow Operational Resilience Management module is must.

• Strong knowledge of Operational Resilience Principles, frameworks (e.g. NIST), and regulatory requirements (e.g. DORA, FCA/PRA for financial services).

• Familiarity with related risk management concepts such as Risk Assessment, Controls, Policies, and Audit Management.

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