Position Details: ServiceNow FSO Developer

⦁ 6-10 years of experience in ServiceNow technology

⦁ Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance

⦁ ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.

⦁ Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow. 

⦁ Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.

⦁ Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

⦁ Experience in architecting, solutioning, implementation and configuration of Financial Service Operation

⦁ Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc.

⦁ Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.

⦁ Strong understanding of ITIL and Service Management frameworks

Good to have skills

1)  Certification: ServiceNow CIS FSO (Insurance and Banking & Wealth Management) with CSM professional suite  

3)  Strong understanding of BPM solutions and exposure to platforms like Pega, Salesforce, Appian

4)  Experience in FSO customization including creating new workflows, business rules, UI Pages, UI actions.

Roles & Responsibilities

• Map customer’s business problems to ServiceNow solutions

• Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices 

• Design, Create, configure, and customize ServiceNow applications (FSO and other ServiceNow modules) for new and existing implementations

• Developing solutions on ServiceNow platform using an "Architecture first" principle

• Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs

• Set-up interfaces between ServiceNow and other platforms in line with integration opportunities

• Perform system and integration testing

• Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

• Recommend Administration settings and best practices

• Create documentation of the developments, unit test cases and implementation plans.

• Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution.

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