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Position Details: ServiceNow Solution Architect (ITSM,HAM,SAM, SPM Modules)
| Location: | Edison, NJ |
| Openings: | 1 |
Description:
As a ServiceNow Solution Architect, you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.Key Responsibilities:
Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, HAM,SAM,SPM, and other ServiceNow applications.
Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Required Qualifications:
Experience: 10+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred.
ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills
ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
HAM and SAM Implementation experience is must.
SPM : Designs, leads, and implements ServiceNow
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