Position Details: CX Salesforce Solution Architect

This is a leadership role with TCS ESU (TSS). We are seeking a seasoned a seasoned solution architect to lead sales-driven solutioning and design on the Salesforce platform. The ideal candidate combines deep Salesforce expertise with a consultative, AI-enabled approach to draft intelligent, scalable, and business-driven front office solution. Experience in Oracle CX cloud or ServiceNow will be an added advantage.

• Lead proactive pre-sales and solution design initiatives, collaborating with sales and customer teams to define clear business value propositions. 

• Design and architect comprehensive Salesforce solutions spanning Sales, Service, Experience, and Marketing Clouds. 

• Convert business challenges into robust technical strategies, leveraging Salesforce AI and automation capabilities. 

• Build trusted advisor relationships and identify opportunities for cross-platform integration.

• Experience one or more industry verticals, especially, Technology/Hi Tech, Software, Professional Services, Mfg & with the flexibility & initiative to take up other industry domains,

• Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems,

• Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, Mfg with in-depth understanding of Industry domain and Trends,

• Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership,

• Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX),

• Experience in working with team based in multiple time zones,

• Innovation Mindset

Qualifications: 

• 13+ years of overall experience with 10+ years’ deep expertise in Salesforce ecosystem.  

• Proven record in pre-sales, consulting, and enterprise-grade implementation cycles.  

• Hands-on experience with AI/ML integration and data-driven solutioning.  

• Strong understanding of CRM architecture, governance, and integration frameworks.  

• Exposure to other CRM platforms like Oracle CX, Microsoft Dynamics, or ServiceNow is desirable.  

• Excellent communication, stakeholder management, and presentation skills.

• Certification e.g. Salesforce, ServiceNow etc.

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