Position Details: Client Partner - Consumer Packaged Goods

Description:

Role: Client Partner - Consumer Packaged Goods (CPG)
Location: Edison, NJ

Job Description:
⦁ Manage sales & delivery for the strategic customer accounts and ensure growth & profitability of the accounts in the NJ area
⦁ Responsible for continuous improvement in the Customer Satisfaction and Employee Satisfaction

Revenue Management
⦁ Drives revenue / profit growth targets in defined customer accounts through support from Business Relationship Managers in one’s team.
⦁ Creates and captures emerging business opportunities within customers.
⦁ Cross-sells / Up-sells and focuses on relationship development with strategic customer accounts.
⦁ Creates strategy for revenue growth in customer accounts with support from other OUs of the organization.

Client Management
⦁ Ensures customer requirements are determined and met appropriately with the aim of enhancing customer satisfaction index.
⦁ Participates in client presentations and establishes futuristic business alliances.
⦁ Ensures statutory and regulatory requirements applicable to the account are studied, discussed, and included during Requirements Development/Analysis phases of projects.
⦁ Regularly tracks project dashboards and reports to ensure consistent improvement in SLA compliance.

Delivery Management
⦁ Monitors key metrics (utilization, onsite-offshore ratios, billing efficiency, etc.) regularly.
⦁ Plans initiatives and actions for cost optimization within the account for improving service standards.
⦁ Identifies weak areas in delivery and devises corrective actions for on-time & defect-free delivery.
⦁ Ensures cross-geographic synergies in project management & delivery execution by sharing best practices across projects/sub-units in the OU.

Resource Planning
⦁ Optimally utilizes resources for effective implementation of development & delivery plans.
⦁ Collaborates with stakeholders to ensure timely availability of resources for delivery.

Personal Development
⦁ Monitors gaps in required competencies and enrolls for relevant learning programs.
⦁ Creates a development plan vis-à-vis aspirational role in discussion with the manager.

Team Management
⦁ Identifies & assigns appropriate roles to direct reports.
⦁ Sets clear performance goals, monitors performance & provides feedback.
⦁ Supports team to achieve personal, team & professional goals.
⦁ Tracks competency gaps and ensures relevant learning programs/tasks are assigned.
⦁ Fosters continuous improvement of Employee Satisfaction Index within the OU.
⦁ Identifies and grooms successors for key positions within the OU.

Qualifications:
⦁ MBA degree
⦁ Minimum of 15 years of relevant customer relationship management experience within the Consumer Packaged Goods Industry and handling the above responsibilities mentioned in the Job Description above

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