Position Details: ServiceNow Director-ServiceNo w

Job Description - 

Customer Engagement & Relationship:

o Building and maintaining strong, long-term relationships with clients at various levels,

including CXOs. 

o Serving as a primary point of contact and strategic advisor, providing insights on

industry trends, best practices, and potential solutions to client challenges. 

o Build confidence with TCS customers as the go-to partner for any ongoing and

upcoming ServiceNow engagements

Business Development

o Managing the revenue and profit targets for the assigned accounts to ensure

profitable growth. 

o Developing long-term strategic roadmaps for clients and creating account plans to

align with their business goals. 

o Develop client engagement strategies and roadmaps for ServiceNow adoption for

existing customers

o Identifying and pursuing new business opportunities, creating proposals, responding

to RFPs/RFIs, and driving revenue growth within assigned accounts. 

Delivery Oversight

o Working closely with internal teams, such as sales, marketing, and delivery, to

ensure seamless client experiences and successful service delivery. 

o Ensuring that the delivery of services meets client expectations, monitoring key

account metrics, and ensuring high standards of governance. 

o Proactively identifying and resolving client issues or challenges and managing

potential risks to client satisfaction and project delivery. 

o Ensure delivery readiness for new account hand off from sales and solutions

o Proactively identify areas of growth and accordingly craft a talent strategy comprising

of sources like cross-skilling, up-skilling and external hiring 

o Govern MSP accounts with focus on license consumption, feature upgrades, platform

adoption and joint positioning along with ServiceNow account executive/team

o Collaborate with Industry & account teams in the region to better position

ServiceNow to solve enterprise and industry challenges

People Management

o People management including hiring, mentoring, performance appraisals of reporting

team

o Identifying training opportunities to build competency for the industry/region

Practice Growth

o Supporting practice initiatives and strengthening ServiceNow capabilities in the

region

o Provide inputs for offerings build and innovation

o Enable positioning of TCS as a leading partner of ServiceNow in the region, by

participating in regional events, publishing white papers, leading industry PoV

Qualifications: 

12+ years of experience in client-facing roles, account leadership, or delivery

management

- 7+ experience in ServiceNow modules ( ITSM/ITOM/HRSD/CSM/S2P/SecOps)

- Strong experience with the global service delivery model

- Proven ability to lead and motivate teams

- Stakeholder management, Communication and organizational navigation skills

- Ability to build and maintain strong relationships with clients and internal stakeholders

- Hands-on experience creating and delivering winning proposals and presentations. 

- Business Development experience (direct, GTM and Partners) with Experience in

supporting new business & account growth

- Outstanding interpersonal abilities for handling relationships with customers, market

teams, and internal experts

- Strong executive presence and the ability to present compellingly to C-level

executives and senior business/technology leaders. 

- Financial acumen and budget management experience

- Strong influential personality with effective negotiating skills

- Ability to shape, adapt and improve processes

- Market connects and Solution/ Pre-Sales capabilities

- Excellent communication, interpersonal, and presentation skills

- Industry-sector experience, analytical capability, and ServiceNow solution advisory

Ability to deal with ambiguity, problem solve, take ownership 

Salary Range- $183,100-$240,400