Position Details: Program Manager-Digital : SaaS ERP Project Portfolio Management

TCS is seeking a seasoned Program Manager with 10+ years of experience managing large-scale Healthcare, Pharmacy, Digital Transformation, and Enterprise Modernization programs. The individual will serve as an extension of the Enterprise PMO organization, providing program governance, integrated planning, RAID management, executive communications, workstream execution oversight, and strategic delivery support across multiple initiatives. The ideal candidate combines strong healthcare domain expertise with exceptional program governance, executive communication, stakeholder management, delivery leadership, and operational excellence skills. This role requires the ability to operate effectively from both executive and execution perspectives while ensuring successful delivery of strategic business outcomes.

Qualifications: 

Program Governance & PMO Leadership 

Establish and maintain PMO governance frameworks, standards, and reporting processes. 

Lead end-to-end program governance activities across multiple initiatives and workstreams. 

Facilitate governance forums, Steering Committee meetings, executive reviews, and leadership updates. 

Track program objectives, milestones, budgets, benefits realization, and outcomes. 

Ensure adherence to organizational PMO standards, methodologies, and compliance requirements. 

RAID Management & Root Cause Analysis 

Own and maintain enterprise RAID logs. 

Identify, assess, and mitigate program risks and dependencies. 

Facilitate issue resolution and escalation management processes. 

Conduct Root Cause Analysis (RCA) for critical delivery issues. 

Develop mitigation plans and drive timely resolution of program challenges. 

Monitor risk trends and provide proactive recommendations

Integrated Project Planning & Delivery Oversight 

Develop and maintain integrated project plans across business and technology workstreams. 

Manage milestones, dependencies, critical paths, and delivery schedules. 

Drive program execution and monitor delivery performance. 

Coordinate interdependencies across multiple teams and initiatives. 

Ensure alignment of timelines, resources, budgets, and scope. 

Executive Communications & Stakeholder Management 

Develop executive-level PowerPoint presentations, strategic memos, and status reports. 

Translate complex program information into concise, decision-focused communications. 

Support Senior Leadership Team (SLT), Steering Committees, and executive governance forums. 

Prepare briefing materials, leadership presentations, and strategic updates. 

Manage stakeholder expectations and communication plans. 

Workstream Management & Execution Support 

Manage execution across multiple business and technical workstreams. 

Monitor workstream progress, deliverables, and performance metrics.

Facilitate issue resolution and remove delivery blockers. 

Coordinate delivery activities among business, product, technology, infrastructure, and vendor teams. 

Drive accountability and execution excellence. 

Requi

red Qualifications Education 

Bachelor's Degree in Business, Information Technology, Healthcare Administration, Engineering, or related discipline. 

Master's Degree preferred. 

Experience 

10+ years of Program Management, PMO, or Project Management experience. 

5+ years leading large-scale Healthcare or Pharmacy transformation programs. 

Proven experience supporting executive leadership and steering committees. 

Experience managing multi-million-dollar enterprise programs. 

Strong healthcare payer and PBM experience preferred. 

Required Skills 

Program Management 

Enterprise Program Management 

Program Governance 

Portfolio Management 

Integrated Project Planning 

RAID Management 

Risk Management 

Dependency Management 

Benefits Realization 

Strategic Planning Delivery & Execution 

Agile 

Scrum 

SAFe 

Waterfall

Hybrid Delivery Models 

Release Planning

Capacity Planning 

Resource Management 

Budget Management Communication & Leadership 

Executive Storytelling 

PowerPoint Development 

Memo Writing 

Steering Committee Facilitation 

Stakeholder Management 

Vendor Management 

Cross-functional Team Leadership Technology Transformation 

Cloud Transformation (AWS, Azure, GCP) 

AI / Machine Learning Programs 

Generative AI Initiatives 

Enterprise Architecture Programs 

Data Platform Modernization 

System Integration 

Data Migration Programs Analytics 

KPI Development 

Dashboard Reporting 

Program Metrics 

Root Cause Analysis 

Financial Tracking 

Forecasting Preferred Certifications 

PMP