Position Details: Program Manager

# of years of exp 10+

Role

• The purpose and objective of the Program Manager is to provide project leadership and oversight of projects from concept development to implementation, tracking and benefit realization.

• Functions as the project lead, liaison, analyst, facilitator, consultant, and point of contact for the entirety of the work identified.

• Ensures that large scale initiatives are completed, tracked and monitored using contemporary processes of the highest quality and is prepared to report on the status of work at any given time.

• Ensures that appropriate risk mitigation and change management principals are applied in the area and/or with groups impacted by the project.

• The role requires up to 2/3rd of time spent at client location in NY. 

Responsibilities

Essential Responsibilities Include, but not limited to the following:  

• Manage project execution and risk for all phases of the project: concept development, kick-off, scope and requirements gathering, final design, implementation, testing, training and launch.

• Drive the project and monitor overall project performance and project quality.

• Identify and mitigate project risks; ensure that management is aware of these risks.

• Manage project milestones and timelines.

• Communicate project information and status to management and stakeholders.

• Establish project roles and responsibilities, determine resource allocation within each given project and identify resource constraints within and across projects.

• Coordinate project team resources and make assignments based on skill, capacity, and priority 

• Ensure that allocated resources are compliant with project execution and timelines established with customer

• Assure all development is compliant with Majesco policies and procedures Communicate at all levels of the organization 

• Establish and maintain strong client relationships 

Must Have’s

• Expertise in Commercial Insurance life cycle that includes Policy administration and Billing

• Experience in implementation of off the shelf industry products in Insurance

• Ability to comprehend IT eco system of the customer, work with customer enterprise architect and provide/review solutions along with Solution Architect on the project

• Excellent verbal and written communication skills, appropriate to the audience that includes Business Operations, Product Leads and customer IT team

• Take lead in working with other vendor partners in customer eco system

• Strong leadership skills 

• Ability to create and maintain project schedules, budgets, and resource maps 

• Ability to apply project control activities such as change, risk and issue management to ensure an on time/on budget delivery 

• Ability to take the initiative and solve problems as they arise 

• Act as catalyst to resolve project issues and escalate when necessary.

• Collaborate with all functional support areas (Product, Delivery, Cloud, Process) to execute projects.

• Supervise project documentation delivery in accordance with standards, approved by all relevant parties, assuring quality and alignment with other projects.

• Ensure any variation to the project scope is clearly recognized and approved. 

• Act as key stakeholder liaison to ensure smooth handling of deliverables and issues as they arise.

• Ensure stakeholder input to the project is received in a timely and effective manner in order to meet project objectives and schedules.

• Strategically positions the project within overall short and long-term goals

• Meet financial objectives by forecasting requirements; preparing budgets; scheduling expenditures; analyzing variances; initiating corrective actions.

• Respond to escalated project risks, including scope/feature creep issues.

• Ensures a high level of fiscal control and accountability for project budget

• Proactively identify tradeoffs or options that require leadership sign-off and then drive and document decision making

Experience Requirements • Has a background of over 5 years in running a vendor delivery organization comprising multiple client projects

• Has been part of transformational engagements

• Background in building teams from the ground up

• C level interaction experience

• Has program management experience in implementing package software 

• Has a strong understanding of the SDLC and the implementation methodologies.

• Experience in working with SI’s/Partners for implementation

• Must be able to get into details of the programs and ensure the accuracy of statuses as well as provide guidance to keep them on track

• Ability to provide detailed status to customer stakeholders

Education

• Bachelor’s Degree required